Emergency Medical Evacuation Services

Scope Summary

Global Affairs Canada is seeking to establish a contract for the provision of emergency medical evacuation and support services on a worldwide basis, twenty-four hours a day, seven days a week (i.e., 24/7) for Canadian government employees and their dependants assigned to Canada's missions abroad. Global Affairs Canada through its FSD Services and Policy Bureau is mandated to provide client oriented advice and administration of the Foreign Service Directives to all Canadian government employees and their dependants who are assigned to Canada's missions abroad and who are subject to the provisions of the Foreign Service Directives. Employees serving outside Canada are required to have comprehensive coverage under the Public Service Health Care Plan (PSHCP) for themselves and their dependants to ensure that they have sufficient health care coverage. As a result, standard health care coverage for employees and their dependants does not form part of the Department's service requirement. However, the PSHCP does not provide coverage for medical emergency evacuations and case management services. Therefore, the Department will require a Contractor to provide these services. The Contractor

Bid Readiness Checklist

• 1. Portal Registration & Eligibility Mandatory
  Confirm active supplier account on the issuing portal to submit bids to buyer "Department of Foreign Affairs, Trade and Development (GAC)" (CA-ON).
  Suggested Evidence: SAP Ariba Supplier ID / Procurement Business Number (PBN)
• 2. Submission Deadline & Format Mandatory
  Finalize pricing and compliance attachments at least 24 hours ahead of Closes 2026-12-10.
  Suggested Evidence: Signed Cover Form, Mandatory Returnables & Complete File Upload
• 3. Fleet Licensing, Insurance & Dispatch Plan Mandatory
  Provide vehicle specifications/registrations, driver screening/licensing, route SLA coverage, and commercial auto liability insurance.
  Suggested Evidence: Fleet Roster, Operating Licenses & Insurance Certificate
• 4. Commercial Pricing Schedule Mandatory
  Structure transparent itemized fixed or T&M rate pricing aligned with notice deliverables (ceiling not disclosed in notice).
  Suggested Evidence: Itemized Pricing Table, Rate Card & Scope Assumptions