GCITSM NextGen - What We Heard Report - BPM025298

Scope Summary

Shared Services Canada (SSC) is committed to engaging with industry to gather feedback and support the development of fair, open and transparent procurement processes. Following the Invitation to Qualify (ITQ) for GCITSM NextGen – Enterprise ITSM Solutions (BPM025298), SSC conducted a Review and Refine Requirements (RRR) phase with Qualified Respondents to obtain feedback on its preliminary requirements and procurement approach. The RRR engagement has now concluded. SSC thanks all Qualified Respondents for their participation and valuable contributions throughout this process. The attached What We Heard Report summarizes the key themes, findings and considerations arising from the industry feedback received. SSC is now progressing with the development of a Request for Supply Arrangement (RFSA), taking into consideration the feedback received during the RRR phase. Publication of the RFSA is anticipated in 2027, subject to the completion of internal reviews and approvals. No specific publication date has been established. This notice is provided for information purposes only. No response is required at this stage, and this notice does not constitute a solicitation. Any subsequent RFS

Bid Readiness Checklist

• 1. Portal Registration & Eligibility Mandatory
  Confirm active supplier account on the issuing portal to submit bids to buyer "Shared Services Canada" (Canada).
  Suggested Evidence: SAP Ariba Supplier ID / Procurement Business Number (PBN)
• 2. Submission Deadline & Format Mandatory
  Finalize pricing and compliance attachments at least 24 hours ahead of Closes 2027-01-08.
  Suggested Evidence: Signed Cover Form, Mandatory Returnables & Complete File Upload
• 3. Technical Architecture & Security Mandatory
  Document system architecture, data residency/privacy controls, implementation milestones, and post-launch SLA support.
  Suggested Evidence: Architecture Overview, Security Controls & SLA Matrix
• 4. Commercial Pricing Schedule Mandatory
  Structure transparent itemized fixed or T&M rate pricing aligned with notice deliverables (ceiling not disclosed in notice).
  Suggested Evidence: Itemized Pricing Table, Rate Card & Scope Assumptions