Splunk Support Services

Scope Summary

The objective is to engage a qualified Splunk consultant (“the Contractor”) to provide part-time, professional services in support of Employment and Social Development Canada’s (ESDC’s) Internal Activity and Access Monitoring (IAAM) Solution that is built on Splunk. The Contractor will support configuration, optimization, enhancement, and operational sustainment of Splunk Enterprise and Splunk Enterprise Security (ES), aligned with IAAM design documentation, with a focus on use case logic, data onboarding, data quality troubleshooting, and continuous improvement of monitoring effectiveness.

Bid Readiness Checklist

• 1. Portal Registration & Eligibility Mandatory
  Confirm active supplier account on the issuing portal to submit bids to buyer "Department of Employment and Social Development (ESDC)" (Canada).
  Suggested Evidence: SAP Ariba Supplier ID / Procurement Business Number (PBN)
• 2. Submission Deadline & Format Mandatory
  Finalize pricing and compliance attachments at least 24 hours ahead of Closes 2026-11-27 · 13 days left.
  Suggested Evidence: Signed Cover Form, Mandatory Returnables & Complete File Upload
• 3. Technical Architecture & Security Mandatory
  Document system architecture, data residency/privacy controls, implementation milestones, and post-launch SLA support.
  Suggested Evidence: Architecture Overview, Security Controls & SLA Matrix
• 4. Commercial Pricing Schedule Mandatory
  Structure transparent itemized fixed or T&M rate pricing aligned with notice deliverables (ceiling not disclosed in notice).
  Suggested Evidence: Itemized Pricing Table, Rate Card & Scope Assumptions