User Testing Software Platform for User Experience Testing

Scope Summary

for User Testing Software Platform for User Experience Testing This bid solicitation 1000505276/B cancels and supersedes previous bid solicitation number 1000505276/A dated November 03, 2025 with a closing of December 03, 2025 at 02:00 PM EDT. The solicitation is being reissued as the previous solicitations resulted in non compliant bids. Unless otherwise stated herein, all terms and conditions of the original solicitation remain unchanged. The Canada Revenue Agency (CRA) intends to enter into a contract with a single contractor for access to a user testing software platform to test CRA content on Canada.ca with the Canadian public, as well as certain niche audiences such as business owners, families with children, and other demographics as required. The ability to test with persons who use assistive reading and navigation technologies is not within scope for this requirement and has been solicited under a separate procurement by the CRA. The objective is to assess the ease with which users can find information and successfully complete tasks on Canada.ca and to identify any difficulties that users face in navigating CRA content so that solution

Bid Readiness Checklist

• 1. Portal Registration & Eligibility Mandatory
  Confirm active supplier account on the issuing portal to submit bids to buyer "Canada Revenue Agency (CRA)" (Canada).
  Suggested Evidence: SAP Ariba Supplier ID / Procurement Business Number (PBN)
• 2. Submission Deadline & Format Mandatory
  Finalize pricing and compliance attachments at least 24 hours ahead of Closes 2026-11-27 · 13 days left.
  Suggested Evidence: Signed Cover Form, Mandatory Returnables & Complete File Upload
• 3. Technical Architecture & Security Mandatory
  Document system architecture, data residency/privacy controls, implementation milestones, and post-launch SLA support.
  Suggested Evidence: Architecture Overview, Security Controls & SLA Matrix
• 4. Commercial Pricing Schedule Mandatory
  Structure transparent itemized fixed or T&M rate pricing aligned with notice deliverables (ceiling not disclosed in notice).
  Suggested Evidence: Itemized Pricing Table, Rate Card & Scope Assumptions